Thank you for shopping at Royal Raine! The following is our return and exchange policy.
Returns must meet the following criteria in order to be considered:
- Royal Raine does not offer refunds. EXCHANGE ONLY. If an item is returned, store credit will be issued for the subtotal amount.
- If your item was damaged/incorrect upon receipt email email@example.com within 6hrs of receiving the package with photo proof. Failure to do so will result in our inability to replace your item.
- Items are unwashed and unworn with original tags attached.
- The return must be processed within 14 days of the original order date.
- Items must be accompanied by a paper copy of the original invoice. This paper copy serves as your receipt.
- A tracking number for the returned package must be obtained by the customer in case the package is lost on its way back to Royal Raine. Failure to do so may result in us not being able to process your return.
- Any returned items that do not meet our terms will be discarded upon receipt.
- Please keep in mind that original shipping fees are NOT refundable and not applicable to your store credit.
- Items purchased under a Buy 2 Get 1 Free promotion are not eligible for exchange OR refund.
- All "Final Sale" items cannot be returned or exchanged. - All gift cards, cosmetics, jewelry, intimates (underwear and bras) and swimwear is final sale and may not be returned or exchanged
We are happy to provide various payments options for your convenience. One of our favorite payment options is Afterpay which is available for all orders of . If interested in using Afterpay, just select it at checkout then follow the screen prompts.
Afterpay allows you to split your purchase amount into 4 equal, interest-free payments. For example, if your total was $100, you would pay $25 today and then $25 every two weeks until your $100 purchase is paid off. Your order from Royal Raine will be processed and shipped as normal and in the normal frame of time.
By choosing to use Afterpay you are agreeing to payments terms between you, the customer, and the payment system, Afterpay. Below you can find more information about how Afterpay works. This information is directly from Afterpay. For more in-depth information, you can click here.
- The Installment Feature allows you to pay for your purchase via a down payment and 3 subsequent installments or via four installments as set out on your Payment Schedule.
- You must be over 18 years old and of the legal age of majority in your state of residence and be the authorized holder of an eligible US-issued debit or credit card to apply (see Section 9.1 for eligibility criteria).
- All orders are subject to approval – for example, if you have any overdue payments, the Installment Feature will not be available to you (see Section 7.1).
You can make repayments any time BEFORE the due date. Otherwise, payments will be attempted on the scheduled dates from your card pursuant to the payment authorization. If a payment is not successfully processed on or before the due date and remains outstanding for the applicable grace period, a late fee in the amount listed on your Payment Schedule may be applied (these fees are capped at 25% of the original order value).
- The delivery/quality of goods and all refunds is the responsibility of the retailer where you make the purchase regardless of any subsequent assignment of this agreement.
- You are agreeing to resolve all disputes through BINDING ARBITRATION and WAIVING YOUR RIGHT TO BRING A CLASS ACTION (see Section 12.4 on the Afterpay Purchase Payment Agreement page)
Please take time to read the full Afterpay Payment Agreement to ensure that you are familiar with what you are agreeing to when choosing Afterpay at checkout.
We love that you are considering purchasing from us and hope that your find Afterpay to be helpful in completing your purchase.
Click here to learn more about AfterPay.